investigation confirmed - their customer representatives were providing false information to potential and current customers in our area. They told us in a statement: "Every one of our agents has access to clear and specific information about what local programming is available to our customers. Theres no excuse for an agent not being able to provide accurate information. We are in the process of identifying these agents and will determine what retraining or other corrective action is ...
http://www.youtube.com/watch?v=qhiA34hRAj0&hl=en